PRIVACY POLICY

1. Who We Are

Anacho is a retreat and experiences business based in the United Kingdom, providing curated wellbeing retreats, private experiences and related services.

Contact:
Email: hello@anachoescapes.com
Postal: Laburnham, Greensward Lane, Arborfield, RG2 9JN
 

2. Data We Collect

We may collect the following types of personal data:

Information You Provide Directly

• Name

• Email address

• Phone number (optional)

• Enquiry details

• Dietary requirements (only if you choose to provide them)

• Retreat preferences (dates, room type, etc.)

• Newsletter signup information

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed

• Time spent on site

• Cookies (see Section 7)

Payment Information

If payments are processed through third-party booking platforms or processors, we do not store full card details ourselves. We use reputable providers who are PCI-compliant.
 

3. How We Use Your Data

We process personal data for the following purposes:

• Responding to enquiries

• Providing retreat information

• Managing bookings and guest communications

• Sending newsletters or updates (only with consent)

• Improving our website and services

• Complying with legal obligations

We will never sell your personal data to third parties.
 

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Consent (e.g., newsletter signup)

• Contract (e.g., booking or enquiry processing)

• Legitimate interests (e.g., website analytics, service improvement)

• Legal obligation (e.g., tax records)
   

5. How We Share Your Data

We may share personal data with trusted third parties such as:

• Payment processors

• Booking platforms

• Email marketing providers

• Website hosting & analytics providers

• Retreat venue or suppliers (only where operationally necessary)

All third parties only process your data under our instructions and in line with data protection laws.

We do not sell or rent personal data.
 

6. International Transfers

Some service providers may operate outside the UK/EEA. When this occurs, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.
 

7. Cookies & Analytics

We may use cookies and similar tracking technologies to:

• Improve website performance

• Understand how visitors use our site

• Personalise user experience

You can control cookies through your browser settings.
If we implement an active cookie banner, we will update this section accordingly.
 

8. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling enquiries or bookings

• Providing services

• Meeting legal, accounting, or reporting requirements

You may request deletion at any time (see Section 10).
 

9. Security Measures

We take appropriate technical and organisational measures to protect your data, including:

• Encrypted devices

• Secure hosting providers

• Access controls

• Staff confidentiality practices (when applicable)

No system is ever 100% secure, but we take data protection seriously.
 

10. Your Rights

Under UK and EU GDPR, you may have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Object to processing

• Restrict processing

• Data portability

• Withdraw consent at any time

To exercise these rights, contact us at: hello@anachoescapes.com

If unresolved, you may lodge a complaint with:
ICO — Information Commissioner’s Office (UK) or your local supervisory authority.
 

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.
 

12. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last updated” date.